Call Next UK’s customer service helpline 0800 58 777 58 in order to enquire about the availability of a product or if you want to track a delivery.
Next – Who Are They?
Next is a British retailer that specialises in clothing and homeware products, having over 700 stores across the globe with over 500 in the UK alone. Next is the largest fashion retailer by sales in the United Kingdom with many of its clothing sold online or in directories meaning that customers can also make purchases on the Internet or by telephone.
Next Customer Services – 0333 777 8000
Call Next UK’s customer services number 0333 777 8000 to speak to a representative who is able to discuss any purchases you have made on their website or in store. Callers can enquire about what to do if their online purchase was cheaper in a Next store sale before arranging a parcel courier service to pick up any unwanted orders. The UK helpline is able to offer support regardless which department your Next purchase was in meaning that you could discuss clothing alongside footwear and homeware orders. Alternatively customers wishing to enquire about items that are still out for delivery can receive a tracking report once they have given their order number to the customer advisor.
As an 03 number, the Next customer service helpline charges the standard per-minute rate from both landlines and mobiles. The Next customer service helpline is available to be contacted 8am-11pm, 7 days a week.
Selfserve Payments, Returns Requests and Account Balances – 0800 58 777 58
Callers to the freephone Selfserve number 0800 58 777 58 can manage their Next account using an automated service. The free Next selfserve line allows customers to check their account balance over the telephone before arranging a courier collection service to pick up returned goods whether it is clothing or a home furniture purchase.
The Next selfserve number for payments and return requests is completely free to call and is open 24-hours a day, 7 days a week including holiday periods.
Complaints – 0333 777 8247
Call 0333 777 4577 in order to make any complaints if you are dissatisfied with any Next products that have been sold to you as well as to report the conduct of a specific member of staff. The Next complaints helpline is not a freephone line but charges the standard per-minute rate for calls from a landline or mobile that isn’t using inclusive free minutes. A Next representative is able to discuss complaints from 8am-11pm, 7 days a week
Next Store Locator
Find the contact number for your nearest Next shop and their larger flagship store (such as Next Trafford Centre or Oxford Street in London) when choosing a postcode from the dropdown list of locations. www.next.co.uk/stores/
You can also use the Next store locator to find the addresses of international stores.
All Known Next Contact Numbers
| Next Department | UK Contact Number | Opening times |
|---|---|---|
| Next Customer Services | 0333 777 8000 | 8am-11pm, 7 days a week |
| Number for Selfserve Payments, Returns Requests and Account Balance information | 0800 58 777 58 | 24 hours a day, 7 days a week |
| Online Orders and Enquiries | 0333 777 8000 | 8am-11pm, 7 days a week |
| Next Flower Orders | 0333 777 8050 | 8am-11pm, 7 days a week |
| Gift Card and eVoucher Orders | 0333 777 4534 | 8am-11pm, 7 days a week |
| Gift Card Balance Enquiries and Activation | 0333 777 8800 | 8am-11pm, 7 days a week |
| Furniture Enquiries | 0333 777 8800 | 8am-11pm, 7 days a week |
| Technical Helpline | 0333 777 4510 | 24 hours a day, 7 days a week |
| Domestic Appliances | 0333 777 8907 | 8am-11pm, 7 days a week |
| Made to Measure Curtains | 0333 777 8907 | 8am-11pm, 7 days a week |
| Next Head Office | 0333 777 4577 | 8am-11pm, 7 days a week |
| Next Complaints | 0333 777 8247 | 8am-11pm, 7 days a week |
| Next Act2Order | 01273 511 943 | 8am-11pm, 7 days a week |
| Next Magazines | 0207 199 0066 | 8am-11pm, 7 days a week |
| Next Fitted Kitchens | 0333 777 8093 | 8am-11pm, 7 days a week |
| Next Credit Account | 0333 777 8733 | 8am-11pm, 7 days a week |
Other Ways to Get in Touch
Online
Next customers wishing to have any queries answered by email can fill out an online form help.next.co.uk/Contact.aspx before receiving a reply from a department specialist.
Write to Next
Alternatively you can send a letter to Next’s Head Office using the postal address: Next Retail Ltd, Desford Road, Enderby Leicester, LE19 4AT, United Kingdom.